Frequently asked questions

VINTAGE CONDITION

Vintage items generally have slight IMPERFECTIONS and SIGNS OF USE. This adds to the overall beauty and character of an item.
We try our best to provide the most accurate descriptions with original photos. If you would like additional photos or have questions about an item, we are more than happy to provide them for you BEFORE you purchase.
We want customers to be 100% happy, so please let us know if you have any questions BEFORE purchasing. We are here to help. Thank you!

SHIPPING / UNCLAIMED PACKAGE

It is the buyer's responsibility to provide the correct shipping address BEFORE SHIPPING. Once the item is shipped, the address can't be changed.

Once your payment clears, we will post your vintage item to you within 2-4 business days. All our items are WRAPPED AND PACKED VERY CAREFULLY to make sure that they reach you in perfect condition.

You will receive an email with the tracking information of your shipment once it is shipped. You can also view the tracking information for the package at any time on vintarama.com and register with the shipping company for detailed information and delivery options.

Orders that were returned to us as unclaimed or because of incorrect address will be refunded (without shipping cost). If you still love to have your order (once we receive the package back), we would kindly ask you to repay the shipping cost.


SHIPPING TIMES / ESTIMATED DELIVERY

Around 95% of our orders arrive within the estimated delivery timeframe – or even earlier.

Occasionally, international deliveries may take a little longer due to customs processing, strikes, severe weather or temporary delays with the shipping provider. While these circumstances are beyond our control, we will always dispatch your order on time and are happy to assist if a shipment takes longer than expected.

Please make sure your delivery address is complete and correct when placing your order. If you have any questions about shipping before ordering, feel free to get in touch – we are always happy to help.

 

CUSTOMS AND IMPORT TAXES

Customs charges depend on the type of product you purchase:

RETRO products
No import taxes, customs duties or extra fees – everything is already covered.

VINTAGE products
Depending on your delivery country, local import taxes or customs duties may apply and are payable by the buyer.

Would you like to check possible charges before ordering? Just get in touch – we will gladly provide the HS code for your chosen item, which you can use to ask your local customs authority for an estimate.

Please note that customs authorities make the final assessment, so we are unable to guarantee the exact amount in advance. Customs clearance may occasionally cause delivery delays.

 

RETURNS WITHIN THE EU

Customers within the European Union have the statutory right to withdraw from their purchase within 14 days of receiving their order.

To submit a withdrawal request, simply scroll to the bottom of our homepage and click the Withdrawal button. Please contact us before returning any items.

Return shipping costs are the responsibility of the customer.


RETURNS FROM NON-EU COUNTRIES

Customers can return the goods within 21 days after receipt at their own expense after contacting us. As soon as we received the goods back to our address, we will refund the item price (without shipping costs). The customer is responsible for completing all necessary customs formalities regarding the return.

SHIPPING: RETRO ITEMS

All 'RETRO' products (=collections that have RETRO in their name) are manufactured by our production partners in China, the US or Europe/Latvia. The processing times can be found directly below the product description.

The actual shipping times for retro items are 10-15 (standard) or 15-25 (economy) business days. Depending on the product, express shipping (4-7 business days) is also available.

Please note: Economy packages will be shipped via sea freight. There will be no logistics updates while the shipment is at sea. Once the package is handed over to the delivery company in the destination country, such as FedEX, UPS, Royal Mail, or USPS, shipment tracking will begin.

 

DISCOUNTS

You are welcome to ask for discount when ordering multiple items at once.
Purchasing multiple items, you also will take advantage of a combined shipping and save on the shipping costs.

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